Monday, July 11, 2011

Week 1 EOC: Great Customer Service

I had a problem with my Iphone at&t changed the minutes plan to were for 60 bucks a month i would have unlimited calling to all cell phone and have 200 minutes with land lines, which would have been perfect with my life style. I called up customer service and asked them what i could do to get the new plan. They changed it in 5 minutes and even back rated me so it seem like i had that plan for 2 months i thought that was really nice of them and they refunded me 60 dollars. Its company's like at&t who really make customer service something special.

" A brand’s value proposition is the set of benefits or values it promises to deliver to consumers to satisfy their needs."

Week 1 EOC: My Voice

My name is Heather Collins, I was born March 10th 1990 in Las Vegas, Nevada. I have lived in Las Vegas my whole life and been interested in audio almost my whole life. I got into audio when I was  fourteen and went to a cirque show and watch the show from the sound booth. I was amazed with audio and proceed to do audio in high school and then signed up for audio production school at The Art Institute of Las Vegas. I have now been going there for three years. I plan after college to start doing some stage work out in Vegas for local shows and hopefully meet and grow from there. I also am a radio DJ in Las Vegas for Mix 94.1 is another passion i have, i also do photography for the website you can check it out at Mix941.fm anyways feel free to follow me, write me, and tweet me @heather_red